Cancellation Policy

​A non-refundable deposit of $440 (inclusive of GST) is required to secure your individual intake session. This deposit confirms your booking and allows time to be reserved exclusively for your session. If, after the intake session, joint mediation does not proceed for any reason — including a party’s decision not to continue — this deposit remains non-refundable. Cancellations or rescheduling of intake sessions made within 48 hours of the appointment are non-refundable, as the allocated time and preparation cannot be rebooked. Where at least 48 hours’ notice is provided, the intake session may be rescheduled once without additional charge. If you do not attend your intake session without prior notice, the deposit will be forfeited and the file may be closed. ​​If a party chooses to end or withdraw from an intake session after it has commenced, the session fee is non-refundable, as the time has been reserved and professional services have been delivered. ​If mediation is unable to proceed due to inappropriateness or safety concerns determined by the Mediator, a Section 60I Certificate may be issued at no additional cost. ​Should the Mediator need to reschedule a session due to illness, emergencies, or unforeseen circumstances, clients will be notified as soon as possible, and the session will be rebooked at a mutually suitable time. No additional costs will apply in these circumstances.