Privacy Policy
Commitment to Privacy
Hannah Hopkinson Family Mediation and Child Consultation respects your privacy and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). I am also bound by professional confidentiality obligations under the Family Law Act 1975 (Cth) and the Family Law (Family Dispute Resolution Practitioners) Regulations 2025.
Information I Collect
The type of personal information I collect depends on the nature of my work with you. I collect, use, and hold personal information for the purpose of:
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engaging with you to provide information or services,
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conducting mediation or consultation sessions, and
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meeting my legal, ethical, and professional record-keeping obligations.
Personal information is usually collected directly from you through phone calls, emails, forms, or online booking systems. Information may include contact details, family details, and other information relevant to the mediation or consultation process. Because of the nature of this work, I may also receive information about other family members relevant to your matter.
Storage and Security
Personal information is stored in secure electronic systems with password protection and encryption where possible. Hard copy information (if held) is stored in a secure, locked location.
I take all reasonable steps to protect information from misuse, loss, or unauthorised access.
Electronic information may be stored using reputable cloud providers. Any third-party platforms used (such as Stripe for payments or Wix for website hosting) are subject to their own privacy and data security measures.
Payments
All payments are processed securely via Stripe using debit or credit cards. No financial information (such as bank account or card details) is stored by my practice.
Disclosure of Personal Information
Personal information is only disclosed:
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where required by law (for example, to prevent risk of harm),
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with your consent, or
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where disclosure is necessary for professional compliance.
I do not share personal information with direct marketing companies, credit reporting agencies, or overseas recipients.
Retention and Destruction
Records are kept for at least 24 months after a matter concludes, as required by law and professional standards. After this period, records are securely destroyed or permanently deleted.
Website and Cookies
My website may use standard cookies to improve site performance. Information collected through cookies is anonymous. Personal information such as your name and email is only collected via website forms with your consent.
Access and Corrections
You have the right to request access to personal information I hold about you, and to request corrections where necessary. Please contact me directly for assistance with any such request.
Questions or Complaints
If you have any questions, concerns, or complaints about how your personal information is handled, please contact:
Hannah Hopkinson
Email: hannah@childfirst.com.au
You can also find more information about privacy rights at the Office of the Australian Information Commissioner: www.oaic.gov.au.
This Privacy Policy was last updated 11 January 2026
Website Terms of Use
Last updated: 11 January 2026
Welcome to Hannah Hopkinson – Family Mediation and Child Consultation (“we”, “our”, or “us”).
These Terms of Use govern your access to and use of our website, located at www.hannahhopkinson.com.au, and any related online services, courses, or materials we provide (collectively, “the Site”).
By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Purpose of This Site
This Site provides information about our Family Dispute Resolution (FDR), child consultation, and related services, as well as educational materials, articles, and resources designed to support parents navigating separation.
The information shared on this Site is general in nature and not a substitute for legal advice, counselling, or therapy.
All mediation and child consultation services are provided under the protections and requirements of the Family Law Act 1975 (Cth) and our professional obligations as an accredited Family Dispute Resolution Practitioner (FDRP).
2. Intellectual Property
All content on this Site — including text, graphics, photographs, logos, design elements, downloads, and other materials — is owned by or licensed to us and protected by Australian and international copyright laws.
You may view and print content for personal, non-commercial use only.
You must not reproduce, distribute, modify, or use any content from this Site for commercial purposes without our written consent.
3. Website Use
You agree to use this Site only for lawful purposes and in a manner that does not infringe on the rights of others, restrict or inhibit anyone else’s use, or violate any applicable law.
You must not:
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Use this Site to transmit unlawful, harassing, defamatory, or harmful material
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Attempt to gain unauthorised access to any part of the Site or its systems
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Use this Site to advertise or solicit business without permission
4. Links to Other Sites
This Site may contain links to third-party websites or resources. These are provided for your convenience only.
We do not endorse, control, or take responsibility for the content or privacy practices of external sites.
5. Disclaimer
The information provided on this Site — including articles, guides, and downloadable materials — is intended for general educational purposes and does not constitute legal advice or therapeutic guidance.
While we take care to provide accurate and up-to-date information, we make no warranties or representations about its accuracy, reliability, or suitability for your individual circumstances.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any loss, damage, or injury arising from your use of this Site or reliance on its information.
Where liability cannot be excluded under Australian Consumer Law, it is limited to the re-supply of the relevant service or the cost of such re-supply.
7. Fees and Services
All fees for mediation and consultation services are clearly outlined on our Site or within written agreements provided to clients.
By engaging our services, you agree to the specific terms and fee conditions relevant to that service.
Payments made through the Site or related systems are handled securely, and we do not store full payment information.
8. Privacy
Your privacy is important to us.
All personal information collected through this Site is handled in accordance with our Privacy Policy, which forms part of these Terms.
9. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes arising from or in connection with your use of this Site will be subject to the exclusive jurisdiction of the courts of Queensland.
10. Changes and Updates
We may update these Terms from time to time to reflect changes in our operations, services, or legal obligations.
The most recent version will always be available on this page, and the date above will indicate the latest revision.
11. Contact Us
If you have any questions about these Terms or our Site, please contact:
Hannah Hopkinson – Family Mediation and Child Consultation
Email: hannah@childfirst.com.au
Fee Schedule & Policy
Last updated: 11 January 2026
This Fee Schedule outlines all standard fees, additional charges, and payment conditions for services provided by Hannah Hopkinson – Family Mediation and Child Consultation. All prices include GST unless otherwise stated.
Family Dispute Resolution (Parenting)
Package fee: $4,400.00 (inc. GST)
Includes:
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Two individual intake sessions (one per parent)
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Up to 6 hours of joint mediation time
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Preparation and issuance of Section 60I Certificate (if required)
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Summary of outcomes or parenting plan emailed to both parties at conclusion of joint session
Additional time (if required): $550.00 per hour (inc. GST), agreed to by both parties before extension.
Pre-Mediation Preparation Course: Complimentary and optional, provided upon booking confirmation.
Family Dispute Resolution (Property)
Package fee: $3,300.00 (inc. GST)
Includes:
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Two individual intake sessions (one per party)
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Up to 6 hours of joint mediation time
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Summary of outcomes or heads of agreement emailed to both parties at conclusion of joint session
Additional time (if required): $550.00 per hour (inc. GST), with consent of both parties.
Pre-Mediation Preparation Course: Complimentary and optional, provided upon booking confirmation.
Mediation - Deposits and Payments
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A $440 deposit is required per party to open the file and secure mediation intake appointments.
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Deposits are non-refundable and applied toward each party’s share of the total mediation fee.
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The balance of fees is payable 7 days prior to the joint session.
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Payments can be made via secure online payment link or direct transfer.
Mediation - Cancellations and Rescheduling
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Appointments cancelled with 48+ hours’ notice may be rescheduled or refunded (less any non-recoverable costs).
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Cancellations with less than 48 hours’ notice are non-refundable.
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If mediation is deemed inappropriate after intake, a Section 60I certificate may be issued at no additional charge.
Mediation - Extra Time
If both parties agree to extend the mediation beyond the scheduled time, the additional time will be charged at $550.00 per hour (inclusive of GST), billed in 30-minute increments.
The Mediator will confirm this agreement during the session, and payment for the additional time is required before the session continues. If payment cannot be made immediately, the session may be paused or concluded, and a follow-up session can be scheduled once payment is received.
All additional time, once commenced, is considered delivered and is non-refundable.
Child-Informed Preparation Counselling
Fee for one child: $990.00 (inc. GST)
Additional child: $330.00 (inc. GST)
Child-Inclusive Consultation
Fee for one child: $2,750.00 (inc. GST)
Additional child: $330.00 (inc. GST)
After-Hours or Weekend Appointments
After-hours or weekend appointments may be available by request and attract a 15% surcharge.
Travel or Off-Site Sessions
For in-person mediations outside the Moreton Bay Region, travel may be charged at $2.00 per kilometre (round trip) or a flat fee agreed in advance.
Room Hire
Where mediation or child consultation takes place in person, the session will be held in a suitable, neutral, private setting arranged by Hannah Hopkinson – Family Mediation and Child Consultation.
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Standard venue hire within the Moreton Bay Region is included in your package fee.
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External venue hire (e.g. city centre, private law office, or alternative meeting space requested by either party) may incur additional hire costs, which will be confirmed before booking.
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Online mediation via Zoom is available at no additional charge.
Updates to This Schedule
This Fee Schedule may be reviewed and updated periodically. The most current version will always be available at www.hannahhopkinson.com.au.
Updates take effect 14 days after publication and apply to new bookings only.
Cancellation Policy
Last updated: 11 January 2026
A non-refundable deposit of $440 (inclusive of GST) is required to secure your individual intake session. This deposit confirms your booking and allows time to be reserved exclusively for your session. If, after the intake session, joint mediation does not proceed for any reason — including a party’s decision not to continue — this deposit remains non-refundable.
Cancellations or rescheduling of intake sessions made within 48 hours of the appointment are non-refundable, as the allocated time and preparation cannot be rebooked. Where at least 48 hours’ notice is provided, the intake session may be rescheduled once without additional charge. If you do not attend your intake session without prior notice, the deposit will be forfeited and the file may be closed.
Once a joint mediation session has been scheduled, preparation and time are reserved exclusively for the parties involved. Cancellations made within 48 hours of the scheduled mediation are non-refundable, as preparation and session time have already been allocated. Where at least 48 hours’ notice is provided, the session may be rescheduled once without additional charge. Cancellations made with less than 48 hours’ notice — or failure by either party to attend — will result in forfeiture of the session fee, and the mediation will be deemed not to have proceeded.
If a party chooses to end or withdraw from a mediation session after it has commenced, the session fee is non-refundable, as the time has been reserved and professional services have been delivered.
If mediation is unable to proceed due to inappropriateness or safety concerns determined by the Mediator, a Section 60i Certificate may be issued at no additional cost.
Should the Mediator need to reschedule a session due to illness, emergencies, or unforeseen circumstances, clients will be notified as soon as possible, and the session will be rebooked at a mutually suitable time. No additional costs will apply in these circumstances.