Cancellation Policy

Once a joint mediation session has been scheduled, preparation and time are reserved exclusively for the parties involved. Cancellations made within 48 hours of the scheduled mediation are non-refundable, as preparation and session time have already been allocated. Where at least 48 hours’ notice is provided, the session may be rescheduled once without additional charge. Cancellations made with less than 48 hours’ notice — or failure by either party to attend — will result in forfeiture of the session fee, and the mediation will be deemed not to have proceeded. ​If a party chooses to end or withdraw from a mediation session after it has commenced, the session fee is non-refundable, as the time has been reserved and professional services have been delivered. ​If mediation is unable to proceed due to inappropriateness or safety concerns determined by the Mediator, a Section 60I Certificate may be issued at no additional cost. ​Should the Mediator need to reschedule a session due to illness, emergencies, or unforeseen circumstances, clients will be notified as soon as possible, and the session will be rebooked at a mutually suitable time. No additional costs will apply in these circumstances.